How can we help you?

Go to Profile → Settings → Account → Change password. You'll need to enter your current password and the new one (minimum 8 characters).

Can't remember the current one? Email us at [email protected] from the email associated with your account and we'll send you the reset link.

Yes. Profile → Settings → Account → Change email. We'll ask for confirmation from the old email and verify the new one.

From the web: Delete account. From the app: Profile → Settings → Delete account.

The deletion is immediate and irreversible: routes, photos, chats, created groups — everything. If you have an active Premium subscription, it won't be refunded upon deletion.

You can change your name anytime: Profile → Edit profile.

The username (the @) can't be changed for now to prevent impersonation. If you need to change it for privacy or real name reasons, email us for support.

Premium gives you access to browse routes from other riders, offline maps, extra layers (heatmap, slope, weather), unlimited groups, and priority support.

Full details and plans on the Premium page.

It’s canceled from where you subscribed:

• App Store (iPhone): iOS Settings → your name → Subscriptions → TriakaMap → Cancel.
• Google Play (Android): Play Store → menu → Payments and subscriptions → Subscriptions → TriakaMap → Cancel.

You’ll keep Premium until the end of the paid period. No partial refunds.

Refunds are handled by the store where you subscribed, not directly by us:

• App Store: reportaproblem.apple.com
• Google Play: support.google.com → request a refund.

If the store doesn't help, email us at [email protected] with a screenshot of the charge and we'll see what we can do.

Quick steps:

• Permissions: the app needs access "Always" or "While in use" — not "Approximate". Check your phone settings.
• Calibrate your phone's compass (move in a figure-eight motion in the air).
• You're under dense tree or canyon cover — satellite GPS is physically weak there. Wait a few seconds in open sky.
• If you have a Bluetooth GPS receiver (Dual XGPS / Bad Elf), pair it first and check that it's reporting to the iOS / Android system before opening TriakaMap.

In the app: Profile → Offline Maps. Draw a square over the area you want to download and choose the level of detail. Large downloads are better done with WiFi.

This feature requires Premium at some zoom levels.

You have satellite, topo, terrain, and a dark style for night vision. Tap the layers button (corner of the map) to switch. More layers (heatmap, slope, weather) are on the roadmap.

In the app: tab Record → cyan play button. Place your phone on a mount with good visibility of the sky. Pause / stop from the same button. When you stop, it opens the save sheet (name, photo, description, privacy).

The recording continues running in the background if the app is behind — as long as you've granted "Always Location" permission.

It depends on the visibility you choose when saving:

• Public: appears in Explore for anyone.
• Only buddies: your accepted buddies can see it.
• Private: only you.

You can change the visibility later: route details → settings → privacy.

Yes. On the web: Plan → Upload GPX. We process it, calculate metrics (km, elevation, difficulty), and it stays in your catalog.

From mobile, you can also import GPX from Files / Mail / Drive — open the file "with TriakaMap".

In the app or on the web: Groups → New group. Give it a name, emoji, and description. Then invite riders by @username or via a shareable link.

Inside the group → Settings → Invitation Link. Generate a unique link, send it via WhatsApp or wherever, and anyone with the link can join.

You can revoke the link anytime from the same screen.

The co-admin can assign/remove routes from the group, pin messages, schedule events, and send broadcasts. Cannot ban members or delete the group — those two are exclusive to the main admin.

A Buddy is a rider with whom you have confirmed two-way connection. You can see each other's live location (if both share), have direct chat, and see private routes.

To add: Buddies → search → send request. Your request arrives as a notification to the other rider.

In Buddies → tap the buddy → Remove from buddies. The other rider immediately loses access to your location and private routes.

If you need to block (so they can't invite you again): use the Block button on their profile.

When you open the app, sharing starts off by default. You turn it on yourself. You have two toggles:

• With buddies: only accepted riders.
• With groups: members of the groups you're in.

You can exclude individuals without having to turn everything off. And there's a shortcut to turn off sharing globally from any map.

Go to the user's profile → menu "…" → Report or Block.

Reporting sends the report to the moderation team with the reason (harassment, inappropriate content, spam, etc). Blocking disconnects them from you: they can't message you, see your location, or invite you to groups. Both actions are anonymous.

For urgent cases / threats: also email us at [email protected].

Quick steps:

• Force close and reopen the app.
• Check that you have the latest version installed (App Store / Play Store).
• Restart your phone.
• If the problem persists, email us with your phone model + what you were doing when it crashed. If you can, include a screenshot.

Email us at [email protected] with:

• Phone model + system version (iOS / Android).
• TriakaMap version (Profile → Settings → at the bottom).
• What happened / what you expected to happen.
• Screenshot or screen recording if you have it.

The more detail, the faster we fix it. We respond within 24-48 business hours.