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Delete account

If you want to close your account on TriakaMap, we'll explain what happens to your data and how to do it.

!
This action is irreversible. Once the account is deleted, we won't be able to recover your trails, comments, groups, or messages. Think it over before continuing.

What happens when you delete your account?

  • Your profile becomes inaccessible immediately.
  • Your personal data (name, email, password) will be deleted from the database within a maximum of 30 days.
  • Your saved private trails will be deleted.
  • The trails you published may remain visible to the community as anonymous (let us know if you want to remove them too).
  • If you have an active Premium subscription, we recommend canceling it in the App Store / Google Play first — cancellation does not happen automatically in the store.
  • Anonymous aggregated data (e.g. map usage) may persist.

How to delete it?

Option 1 — From the mobile app (recommended)

  1. Open TriakaMap on your phone.
  2. Go to Profile → Settings → Account.
  3. Tap on Delete account.
  4. Confirm with your password.

Option 2 — From here (web)

If you don't have access to the app or prefer to do it from the browser, use the form below. You need to be logged in.

Option 3 — By email

If you're having trouble accessing your account or can't use the options above, write to us from the email associated with your account:

[email protected]

We process the request within a maximum of 7 business days.

Got questions?

Before deleting your account, you can:

  • Write to us with your issue.
  • Check support for common solutions.
  • If all you want is to stop receiving notifications, you can turn them off from the app (Profile → Notifications).